Thank you for shopping at Crochet by EEP. We appreciate the trust you place in our digital crochet patterns. Please read this policy carefully to understand our refund process.
Our products are digital downloads of crochet patterns. No physical items will be shipped to you. You will receive an email with the pattern to download after you complete the purchase.
We strive to provide high-quality crochet patterns, but if you experience any issues, you may be eligible for a refund under the following conditions:
– Technical Issues: If you encounter technical problems with the download process.
TIMEFRAME FOR REFUNDS
Refund requests must be made within 24h of the original purchase date. After this period, we may not be able to process your request.
To request a refund, please contact at firstname.lastname@example.org. Provide the order number and a detailed explanation of the issue. We will review your request and respond promptly.
Refunds may not be applicable under the following circumstances:
– The pattern has been downloaded.
– The issue is due to factors beyond our control (e.g., customer’s device limitations).
If you have any questions about our refund policy, please contact us at hello@ crochetbyeep.com
We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately and will be communicated on this page.
THE PATTERNS ARE ONLY FOR PERSONAL, NON-COMMERCIAL USE. THE PATTERNS MAY NOT BE COPIED, RESOLD, OR REDISTRIBUTED IN ANY WAY. NOR MAY YOU SELL ANY ITEMS PRODUCED USING THE DIRECTIONS IN THE PATTERNS.